FAQ

Yes. With a simple programming change on the digital screen on the handlebars, the speed and power can be increased or decreased based on rider preference. Refer to the **** page for a short video tutorial on how to adjust settings.

Always check local laws and regulations in regards to motorized vehicle use on public trails and roads. Dependent on the motor size and throttle, ORZEL eBikes fall under class 1, 2, and 3 regulations. It requires no VIN tag or license to operate so it is not held to the same rules and regulations as an ATV or side x side.

Yes, you can purchase additional batteries, solar chargers, and rapid chargers to extend your adventure.

Our electric bikes are equipped with premium suspension components and feature adjustable settings on the front suspension forks and rear shocks on full-suspension models.

Yes, but do not submerge the motor or any electronic components, including the battery compartment.

ORZEL electric bikes are built with oversized all-terrain tires which are capable of maintaining traction in steep terrain, shallow mud, sand and snow. The tires can be deflated down to as low as 8lbs for added traction in these conditions.

Not unless exposed to extreme conditons and not properly maintaining the eBike. ORZEL utilizes stainless hardware and aluminum tubular framing to build the most robust eBikes on the planet.

ORZEL electric mountain bikes can climb incredibly steep hills and mountain trails. QuietKat eBikes are designed and thoroughly tested on the most rugged terrain and trails that the Colorado's Rocky Mountain's has to offer.

ORZEL stands behind our eBikes and acessories and includes a LIFETIME frame warranty, and 1 year warranty on all components. We do not currently offer an extended warranty program.

Our parts and service department will contact you in order to determine if you have the capabilities and tools.

If you have the capabilities and necessary staff, Yes you can service the unit. Please refer to your dealer agreement for further information regarding service and repair.

We arrange for you to take your ORZEL into a local repair shop. We ship parts to the repair shop and the quickly get your ORZEL back in working order. ORZEL covers all associated costs of parts, labor, and shipping for claims under warranty.

Please submit a form at ORZEL.com/support for the quickest response.
You can also call our customer service department at 970-328-2399. They will properly handle your claim and get you back on the trail in no time!

ORZEL offers a LIFETIME FRAME WARRANTY and a 1-year warranty on all components. Please read the full warranty information located in your owners manual. Contact customer support with any questions.

Simply plug the 110v or similar charger into the bike, or remove the battery and charge separately at home or at the campsite. Once the red light on the charger turns to green, you are at a 100% charge.

Prior to storing your electric bike battery for an extended period of time, it should be fully charged and then discharged to 40% – 60% capacity. Refer to the lithium battery manual for further information. Do not store your battery in freezing temperatures for an extended period of time.

No. Unlike many lead acid batteries, our premium lithium batteries are sealed, requiring zero maintenance.

ORZEL eBikes are made from using premium components, which is why we have partnered with Panasonic to provide the ultimate in battery performance and longevity!

Mileage depends on a number of factors including battery size, rider weight, added gear, temperature, and terrain.
On average, ORZEL eBikes have a max range in eco pedal-assist mode of 30-60 miles.
*Range is calculated at 2 miles per amp-hour unassisted, 4 miles per amp-hour assisted.

Every ORZEL eBike includes one premium battery. Additional batteries can be purchased separately to increase range. We also have upgraded battery options for extended performance.

Yes, all ORZEL electric bikes come with a standard 110v home charger. You can also upgrade to our rapid charger, solar charger, and mobile charger options.

Yes, our electric bikes and batteries charge off of a standard 110v outlet, solar chargers, and even your vehicle with our mobile charger!

ORZEL's premium batteries range in size and charge time. On a standard charger or solar charger the range is approximately 6-8 hours. The pathfinder rapid charger cuts this time in half with a 3-6 hour charge time.